"Cannot begin to explain how special the Luggie made my trip. At the airport I was able to set up the scooter with no problem at all and was able to right up to the door of the plane. I was able to get to restaurants, a wedding and other parties with no trouble at all. It was the easiest trip I can remember since I became disabled after a surgery which left me unable to walk on my own. "
– Bernice Malkin
"As I am unable to walk very far, I regularly use mobility scooters to get around. 'The Luggie' proved invaluable, so easy to fold and fit into the luggage spaces on every kind of train, as well as for getting around hotels, tourist attractions, in and out of taxis. It is also much lighter than my other scooters for lifting, which means less strain for my wife when helping Me. I have been amazed at the way my Luggie scooter performs on all kinds of terrain, up and down hills, around tight corners and in public places. "
- Digby Bradley
"Before getting my Luggie, I basically became a shut-in, as my condition prevented me from doing even the most basic things. The Luggie not only looks good, but the fully adjustable and fluid hand controls and auto braking feature make it very easy to operate and navigate in tight spaces. It allows you to simply fold it up and store in thee trunk of any car, truck or SUV. …you have made me a customer for life! "
- Nick Yackanich
"I own a Luggie Elite and love it.
Customer service is wonderful. I bent the front handle using my Luggie as a bull dozer. Customer service knew exactly what I was talking about. I had the next day."
- Arthur Knell
"Dear Tiffany, Kimberly, Monica, Sarah, and all the staff at Freerider / Luggie:
We went to the Abilities Expo show last year (2014) to look for a scooter for a person with MS, who is also a very tall, big person. When we were looking, comparing, and evaluating all the scooters at the Abilities show to decide what scooter to purchase for the person with MS, who does not walk for long distances, we decided to buy a Luggie Scooter. We purchased a Luggie Scooter last year because we really liked the look and style of the scooter, the size & portability of the scooter, the ability to transport it on wheels like a piece of luggage and the lack of needing expensive, bulky, heavy additional equipment to get the scooter into a vehicle. We liked everything about the scooter and trusted and hoped that the company and the people who worked at Freerider USA, who makes the Luggie Scooter, were as good as the scooter was for future potential customer support.
The Luggie scooter has worked out very well for us and helped us out tremendously to have a reliable scooter to get around for long distances for a person with MS that does not get around real well or walk for long distances. Since we purchased our Luggie Scooter last year, we have had some technical questions about our scooter, ordered some products and accessories from Freerider USA, and needed some overall customer support assistance. Not only are we very happy with the scooter and its’ performance, reliability, and benefits (as well as it is a fun and easy scooter to ride), but your the company and your entire staff at Freerider USA have been consistently and extremely helpful to us in many ways with our requests. You always answer your phones (no leaving messages and waiting for a call back), the staff is very knowledgeable and answer whatever questions we have as well as being very friendly and nice, and you always do whatever you can to help and assist us in whatever way you can.
We have never put any of our buying experiences in writing or shared our buying experiences publicly, but we are so happy and satisfied with the Luggie scooter and people at Luggie Scooter, we wanted to share our positive experiences with others to help them to know about Luggie to help them to make an more educated decision about a potential scooter investment. We would like to truly thank everyone at Freerider USA (Luggie) for all the help and assistance they have provided to us – you have done a great job in all ways!!! We highly recommend to anyone thinking of buying a scooter for whatever the purpose they need a scooter for, to highly consider purchasing a Luggie Scooter – you will be very happy, satisfied and will not be disappointed at all! The Luggie (Freerider USA) Scooter, The Luggie (Freerider USA) company, and the Luggie (Freerider USA) staff will be everything that you want, need, expect, and deserve and more if you make the investment of a Luggie scooter.
Thank you, again, Luggie Scooter and Luggie Scooter staff very everything!!!"
- Brent & Joyce Harless
"I’ve had my Luggie since 2011 and truly love it. I use it mostly when I travel or when I have to walk any distances. On occasion I have had to contact customer service to assist me with maintenance issues related to my Luggie and FreeRider has been nothing short of wonderful. Help with battery issues or even the replacement/repair of various parts, has always been top notch. For example having had my Luggie now for three years, I found that I needed to replace a part in the seat mechanism. Customer service (Sarah) was wonderful in helping me handle my repair – answering questions by phone and email, posting a you-tube video to help me complete my repair correctly. I’ve got to say, I didn’t think I could do it, but I did. The best thing was, Sarah helped save me money by not having to hire a professional repair person. Needless to say, I am extremely pleased with the service I have received from FreeRider U.S.A. and I am always happy to share my wonderful Luggie/FreeRider experiences with anyone who asks. "
- Roberta M. Sell