Home Trial Program


Zero Risk in 7 Days

Neither restocking fee nor return shipping cost.

Day 1

Unboxing

Unbox and set it up the scooter. Charge your battery before using it.*

*charging time: 30 min.

Day 3

Trying

Try it and learn to use
it at home 

Day 5

Registering 

Explore the world if you would like to keep it. Storage the box, and we'll register your warranty.

FreeRider Home Trial Program for entire Luggie, Luggie Plus and Luggie Chair.  No restocking fee if you don't like it.

See how the Luggie to change your life and bring your independence back.
Get your Luggie in this Holiday Season, stop suffering the inflation.

Frequently Asked Questions

Who is eligible for Home Trial?

Residents in mainland USA. Residents in remote areas are not eligible at this time. Remote locations include Alaska, Hawaii, Puerto Rico, U.S Virgin Islands.

What is eligible for our Home Trial?

Entire Luggie, Luggie Plus and Luggie Chair lineup.

What is refundable ?

Entire the payment you made is refundable.

How long that I try it?

We offer seven calendar days when the scooter arrives at your home.

How do I return my Luggie?

Contact your original seller, and you will have your RA number. Pictures are required before getting it back to ensure your shipping liability.

Do I need to keep the box?

You must keep your box during your trial period.

When will I receive my refund?

Upon receipt of the equipment, we will inspect the returned item. Your refund will go back to the original payment method for up to 3 business days.

Will I get restocking fee and pay the return?

Home Trial is risk-free, so the restocking fee will be waived. We will pay for standard return shipping.

TEMRS & CONDITIONS

Slide it back and no sweat

Not for you? Return Luggie within seven days we give you a full refund. We waive the restocking fee and pick it up free. 

Not normal wear-and-tear status.
1. Scratches to the frame, seats, or wheel hubs.
2. Tears in the seat upholstery

See our return policy.