Learn to return

Return Policy

At FreeRiderUSA, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn't work for you. If you need to return an item, please review our Return Policy.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please call FreeRider USA Customer Service. Once accepted, the following conditions apply: Customers are responsible for the return expenses and use the original packaging and meet the following conditions:  

1. The product must be in new condition, unused.
2. Customer must return the product in its original packaging. Customers must return all accessories, the charger, and user manuals included in the product’s box. Customers must request RMA from FreeRider USA within 14 calendar days of receiving the product.
3. Once the RA number has been generated; products must be returned within 3 calendar days. The first day is the next business day while we provide the RA number to you.
4. All of the products are required a 15% restocking fee for returns. ​If the item shows any signs of use or damage, FreeRider USA is unfortunately not able to issue a full refund. If your item is not refundable, we will contact you and ship it back to your original address. You will be responsible for shipping fees to get the item back to you. All returned products require a Return Authorization number.

Return Shipping
Unless FreeRider USA made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage. Please be sure to carefully follow all return shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, FreeRider USA reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, FreeRider USA may institute a $25 fee per missed scheduled pickup. Return by original box. If it is lost, there is $135 dollar to the entire Luggie lineup, $180 dollar to the eBike lineup,  and $380 to the entire FR lineup will be deducted from the refund. Shipping of the new box will be an additional deduction.

Canceled Orders ​
Cancellation is made after the item has shipped. It is subjected to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee (minimum $35) will apply. FedEx Expres shipping costs will not be credited if delivery is refused.

Credits ​
Once your return is received, FreeRider USA will issue a credit to your original payment method for the purchase. Please allow up to 5 business days for your credit to be issued after the item is delivered to our warehouse. If your item is defective or was damaged in shipping, please call your original dealer. We will arrange for the item to be repaired or replaced promptly.

Ineligible items/ services
There are some items and services, however, that are ineligible for return, including:
1. Certified Products
2. Battery
3. Electrical Parts ​
4. Memory Cushions
5. eBikes
6. Delivery Fee